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Some of the posters are ridiculous. The woman who felt she should keep the perfume when she ordered the bath gel is totally greedy. Get off your sofa and send it back. Nordstrom bends over backwards for customers. I don't believe some of these posters. There is so much fraud and people who just want to wear an item once and return it that soon you won't have a Nordstroms, or any department store for that matter. The rest of us end up paying for the cheating. The world doesn't exist to serve you. These stores have any right to make rules regarding returns. You have a long time to return items to places like Nordstrom or Macy's. There are stores where you only have 30 days. Stop acting like children. Yes, some posters may have legitimate complaints. If there is a sales person who you feel just doesn't want to process a return, ask for the department manager or the store manager.