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I placed an order and all ordering information was correct. The problem was that the picker pulled a 10 instead of 12. I called 800 number and asked for a return label as this was a picking problem and I should not have to pay for the return postage since it was wrong and the individual hung up on me. This was most appalling since JCPenney is one of my favorite shopping sites and I am a Platinum card holder. I insist on not paying the return postage. Can you assist?