Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I received a JCPenney gift card for Christmas so unfortunately I had to purchase something from them. I decided to order a comforter set online, 7 days later the comforter finally arrived. Right away I notice a flaw with the stitching on one side so I call customer service and ask what my options are. I was given two choices, return the item to the nearest store, receive a refund and then repurchase the comforter set and wait another 7 days for delivery or ship the comforter back, wait anywhere from 7 - 21 days for the refund to be processed and then wait another 7 - 21 days for a check to be sent to my house because I made partial payment with a gift card. I literally laughed at the customer care agent, I'm expected to wait a minimum of 14 days and potentially a maximum of 42 days to receive a refund? Definitely not acceptable... I can of course receive a refund and gift card instantly if I return the comforter to a store but I won't be able to make it to the store for at least a week. This is why I never shop at a place like JCPenney unless I'm forced to, I will be making a point of telling everyone to never give me a JCPenney gift card in the future. I can order the same item from Amazon, have it at my front door in 2 days, start a return/exchange the same day and Amazon will ship the same item that day and have it at my house in 2 days. I just have to ship the original item back before a certain date or Amazon will charge my credit card for the replacement item. 2 comforters in 4 days from Amazon or 2 comforters from JCPenney in a minimum of 14 days and that's only if I go out of my way to return the item at the store. What a joke JCPenney is, they want my business but expect me to either wait an unreasonable amount of time or go out of my way to return a defective item they sent me to receive a replacement. I'm glad Amazon is putting companies like this out of business and they're doing it with nothing more than customer friendly service and fast shipping. JCPenney will NEVER receive another penny from me again.