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I received 2 shirts for my birthday, tags still on. I could not exchange them because I didn't have a receipt. I think your policy is stupid. You assume everyone is a thief...they aren't. I was told every customer gets a gift receipt. .they do not. The employees need to tell EVERY customer give the gift receipt even if they are buying soap tampons.. EVERY purchase. I told the manager no wonder there was no customers in the store because customer service sucks. I WILL NOT shop at Kmart ever again!!!