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I sympathize with everyone who has dealt with Samsung.<br /> We purchased a $4k refrigerator from PC Richard which broke down 3 times in 2 years.<br /> After the 3rd time Samsung said they would refund us the purchase price.<br /> Of course each time this happened was around the holidays, the latest being the weeks preceding Christmas. I must have called 20 times and sent numerous emails to the office of the president.To say the response time and customer service is appalling is an understatement.<br /> I called just now and the representative claims the money was released 3 weeks ago.<br /> Strange as I've called 5 times at least with each stating its pending.<br /> What more can i say, never purchase anything from Samsung unless you enjoy going to the doctor to bring down your stress level.