Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Purchase date of tv 02Dec2017.<br /> I registered my complaint for Samsung tv 49M 5570 (4251542179) on date 17Dec2017.<br /> Service engineer from (Tvs electronic) visited my house on 23Dec2017. he said there is problem in TV.<br /> Next day on 24Dec2017 senior engineer (Tvs electronic )visited my house and he also told me same thing.<br /> On 26Dec2017 again they visited my house to collect the document.<br /> They asked me, as per policy<br /> Samsung offers consumers a 30-day money back guarantee.I said I want refund. Further I submitted the copy of all required documents for refund and photo copy of same I kept with me.<br /> However instead of refund, replacement request has been approved by service center. I don't know on what basis it has been approved as I given refund request not replacement.<br /> However I called to service center for same and rejected replacement and asked for refund as per Samsung policy.<br /> But till date my issue is not solved by Samsung.<br /> Samsung should process the refund as soon as possible however being customer I am suffering as it's more then 28days after registration of my complaint and tv on wall looks like showcase piece which is not working.<br /> Many Times I called customer care service but no satisfactory reply from everyone. everyone is saying your case is open not closed.<br /> Please close this issue as soon as possible.