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Well after 20+ mins. on the phone with Barry, I revd my RMA email ERROR 404 Message,The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.<br /> <br /> <br /> <br /> Called the number on the email; has nothing to do with HP returns? Next, Under TROUBLE SHOOTING: went to Fedex Return Lable, entered my user name and password provided by HP on in the email, system error AGAIN.<br /> <br /> Called FedEx as provided in the email by HP for any technical support, FedEx tells me that they can not help, have to call HP Next, called HP 716 633-3600 for questions about my shippment (HP HHO Returns Dept. This number is incorrect and they could not help me! I am asking myself why does HP put numbers in the email to me if they don't help??<br /> <br /> I called 888 999-4747, after 20 mins on the phone with another difficult to understand person, transfered me to another similar person. I got fed Up and asked to have HP schedule thru FEDEX a pick up at my house. Put on hold for another 15 mins. Women came back on and said FedEx will pick up my box tomorrow. It's now 9:49am and I have been on the phone with HP for approx. 1 1/2 hrs. just to get my laptop returned. I really think they do this on purpose to make you go away.<br /> <br /> <br /> <br /> Never again will I ever purchase ANY THING from HP and for those of you considering HP, take notice there are other companies out there; DELL, Lenovo to name a few that respect you more than HP.