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I am writing about my second Samsung Washer in less than a year. I bought the first in March of 2016 and it was recalled in the fall/early winter of 2016 for a defective lid. I had the second delivered on Dec 17th 2016. On Dec 16th 2017 the lid broke apart and would no longer seal,,ergo no water. I called the 800 number, and was told they would honor the warranty for parts and labor. The washer had not been in my possession for more than 1 year. This was confirmed by an e-mail, later another e-mail was sent cancelling our the first e-mail. I contacted them several times, finally getting the authority to call their certified service tech in my area. I had already spoken with him and he confirmed that he does no do Samsung Warranty repairs any long. I called back and was told I would have to find my own repair tech and then that tech would have to contact Samsung for approval to do the repair. In desperation I called the Geek Squad and they indicated they would do the repair. I called Samsung back and was told that Samsung had changed their mind and would refund my money. I e-mailed a copy of all my receipts back to the Samsung Rep and he called back later in the day to confirm the refund and the amount. I was told not to dispose of the old machine before getting instructions. Those instructions would come within 24 to 48 hours. A week later, and several telephone calls I was getting no where, and always someone would call back in 24 to 48 hours. The following week I got a hold of the Samsung Rep who had processed my e-mailed receipts and he said that I had to agree to a reduction in my refund, or there would be no refund. The reduction was almost $100. It was better than nothing so I agreed. Once again I was told that I would be contacted in 24 to 48 hours. No contact. Called again and was told that everything was in process and that there would be a wait. No I was not dispose of the old machine until I had gotten and complied with the instructions. No one could answer where those instructions were or when I could expect to receive them, Called again today with same old company line.