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I have bought a fair bit of stuff from QVC but never returned anything because the cost of returning an item can be pricey. Things have been padded out with inner soles, hems taken up, seams taken in etc as the size is never what you expect it to be. But too small cannot be altered. Therefore when I collected some slippers today - "Medium - 4.5 - 5.5 size". They will go, in original packaging, to a charity shop. They would fit a small size 3.5. Only cost £14 approx so I will recoup very little by returning them. So why waste the time and effort.