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I am physically disabled.<br /> I ordered some furniture from penneys.<br /> One of the pieces the ups man put inside my door. <br /> I noticed the box was smashed all over.<br /> My neighbor who is 72 said he could stop by in a couple days to put them together and just leave the boxes right where the are<br /> I did that.<br /> He came over and noted he hopes the table is ok inside because the boxes look in rough shape.<br /> He opened the box and said they are damaged and smashed on the inside as well.<br /> He put the pieces back in the box and taped it up.<br /> He said he would be back to do the other box in a couple days.<br /> I did contact penneys and being on hold over an over an hr I shared with them about the cocktail table. She said she could arrange ups to pick it up, just put it outside.<br /> What you want me to put it outside, she said yes. I asked for a return postage and I could take it to ups. She did and I returned it.<br /> Now the next package, the neighbor returned and opened that box. Again, broken and I contacted penneys another hr waiting on hold.<br /> Ups came to pick up package it was to heavy for me to return. Ups noted their slip said 20 lbs. But it took 2 ups workers to take it. It was over 75 lb tv stand. I contacted penneys again, another 90 mins on hold.<br /> I wanted to make sure they had the correct items returned because an end table was 20 lbs. But i was still uncertain talking to this agent, she seemed confused. I called again with another 75 min on hold.<br /> Shared the entire story and she reassured me the 2 items were correctly returned and to call back in 2 days to make sure my refund would be correctly refunded.<br /> Oh no, the nightmare is far from over.<br /> Several more calls to penneys, waiting on hold no less than an hr on hold with numerous calls.<br /> Yes they received over 524.00 in merchandise back but no refund of my money.<br /> Yes 2 months now and no refund.<br /> They have their damaged tables back and I have nothing.