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What a joke. I remember being so excited to go to toys-are-us during the holidays when I was a kid. Now it's filled with ignorant people who don't even know their job title apparently, aren't qualified to call themselves representatives, and leave you on hold for a half hour 45 minutes at a time. I had my wife call the stores customer service department for legit 2 days set up and went into the store i'm in line and there are three people in front of me and for people behind the desk sitting there talking, wife call in and then put her on hold right away for no reason and laugh about it. It took 45 minutes before they hung up on her. I was walking around the store waiting for them to tell me that if I don't have my original receipt after I just spent over $1000 there that I couldn't return one of the already broken items that I returned already and the second item happened to be broken as well. Talk about a piece of garbage store. It's no wonder you guys are going under, you can't keep up with Walmart even with toys these days. Used to be able to rely on your customer service and now it's a bunch of kids sitting behind a desk ringing up broken toys. It's sad it really is no more