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I ordered 2 pairs of pants online they were too short. I had my invoice to get a refund the lady at the register hates her job. She did not acknowledge me with a greeting just what do you want. I told her good morning and I would like a refund no response from her. She placed the refund on my debit card when I asked when it would show up ? Call your bank. Really JcPenny has no trouble taking your money. Worst customer service ever. Never shopping there again. Cross Creek Mall Fayetteville Location Stay Away