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I recently purchased a dress and returned using the online feature to print a return label and handed the package to our postman. The package was never received by Nordstrom yet they handled the return in a timely manner and gave me a credit for the item. I will return any items in person in the future but was pleased with the customer service. I see others saying they never got a response which I find obsurd as you can always call or walk-in to any Nordstrom and receive great customer service.