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I placed an big online order on 12/18/17, there was an announcement on their website saying if you place your order by 12/20/17 you are guaranteed delivery before Christmas. I went ahead and placed my order. It's almost the end of the day on 12/27/17 and I have yet to receive my complete order. I noticed my order tracker stated my order would be delivered on different date ranging from 12/26-12/28, I called JCPenny support on two different dates, one 12/21 and the other 12/23 asking if the order will not arrive before Christmas than to go ahead and cancel it because the entire order are gifts. I was promised by 2 customer reps and 1 manager that my entire order would arrive by 12/24. Part of it arrived 12/26 and I'm waiting on the rest. I hope I don't have any problems returning all of it since I had to run out and buy replacement gifts for my family on 12/24 evening, I no longer need anything I ordered. If they give me trouble I will dispute it with my credit card. First and last time I shop at JCPenney. BTW they kept blaming everything on UPS, but orders I placed at other stores at an even later date than this order, all arrived just fine and on time as they promised. I'm glad this store is seeing the end of days, horrible service, and no customer satisfaction is guaranteed at JCPenney.