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Had my first experience trying to help my son return a game consul to the Folsom Broadstone Game stop. Jeremiah is the manager, what a scam. My son bought a new PS4 and tried to return 20 hours later, they would not refund 100%...said their policy is similar to all others...hello? I checked Best Buy, Frys, Amazon, they all have 100% returns. Just saying, buy from the big boys, save the headache. I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same. Go elsewhere, the same hardware and software is 20% cheasper, that's a fact.