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Toys R Us do you just not care anymore? I mean read these comments, no wonder you're going out of business (and I don't mean that in a rude way). It's sad because I had no idea until trying to return an online bought item myself. The ID part makes since (except the Military ID comment), but if the item is in working condition and never used then you should except anything and everything back. I garuntee you would sell more than returned. I agree that some if these ppl making comments are idiots ie "expired ID" idiot and the "my son only used the skates a few times," but there are many more valid disputes. You should have an on call immediate answer hotline for ppl to call while in the store to settle disputes on the spot and to hold these employers accountable. I only commented because it's said that you're going out of business and this may be a good reason why. I remember loving tru as a kid and wanted my kids to experience the same thing but if I ever experience a problem like returning something I'd never EVER go there again..