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You guys, you have to know that Avon is not what it use to be. They tell us that the customer can return items after 120 days or so, but who needs to take that long to decide if the item is even liked or fit. Call your representative in 5 days and tell her to pick it back up, she will more likely have the refund in cash. Just be greatful he/she is giving you at credit towards the item You really want. After that time frame, I always issue a credit. The shipping and books are not free, so the money is needed on that. As far as returns...it was definitely a hassle in the beginning sending items back,but it is now convienent. It is one free return/ month. It definitely won't hurt to order off their Avon rep's website, so you can get the merchandise with free shipping/ handling with a $40 order and try to get your refund that way if returned. Avon is just getting back to being a lucrative business with the Health and Wellness back in the game now. I been selling Avon now for 7 years and I live their products but their customer service needs alot of help....And INVENTORY...They need to revamp slot of things!!...