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Attn Loyal JC Penney shoppers:<br /> Sorry to hear all of the disappointments of not receiving refunds! But always keep in mind that its better to pay with debit/credit card for these reasons listed on this site. You can dispute charges if the merchant is not willing to satisfy!! Give a full explanation to your banker and they will ask if you contacted them. Just have the name of whom yiu spoke with, date and dollar amount...you should be good to go!