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I have been dealing with Samsung for over a month everyday. Frustrated isn't even the word...... so here goes nothing....<br /> <br /> First off I own a GALAXY S8+, and am a Samsung premium care subscriber. I purchased my device on aug. 28 2017 from bestbuy. Purchased an unlocked G955U1 model, signed up for premium care, and started using my phone.<br /> <br /> Fast forward to Nov,5 2017. I received a cancellation email from premium care saying my insurance was cancelled. I called them immediately and was told the insurance could NOT be added back and I would have to re-enroll my phone thru the Samsung premium care app.<br /> <br /> This is where it gets crazy. My phone had a chip in the right corner, preventing the re-enrollment on the app. Premium care tells me to send my phone to Plano Tx. They will replace the screen, and that will allow me to re-enroll my device. They also offered me 1 month free again as well. Sounds great right? Well....<br /> <br /> I received my phone back (2 weeks later) and right out of the box, It kept disconnecting, and &quot;searching&quot; for signal every 45 seconds or so. I couldn't download, talk, text or anything related. I immediately called premium care and to my surprise, premium care stated I wasn't covered because I wasn't enrolled in premium care. <br /> <br /> At this point I'm livid. I literally just sent my phone to Texas from NYC and now it has to go back, but before that can happen premium care has to verify my insurance, which they can't do so they &quot;escalate&quot; it and I should receive a contact within 72 hours.<br /> <br /> Now I have to go thru my manufacturer warranty so I do that. While waiting for premium care to iron out my issues, I send my phone to Texas thru Samsung's ecr department for service. They replace the PBR (motherboard) and send me the phone back.<br /> <br /> The phone starts by running slow and delayed. After trying to restart the phone it freezes, and a soft reset was necessary to boot it again. Once it finally boots it tells me my 128gb sandisk card is corrupt and I need to format it. I format it, however the phone prompts me it's corrupt again and to format it...(loop) so I tried another card, and the SAME THING HAPPENED!<br /> <br /> Needless to say the phone went back in the box and I manned the phone line, hoping for some kind of resolution to these &quot;repairs&quot; made to my device. Premium care still to the day of this writing has not contacted me. Over 1 month ago it was &quot;Escalated&quot;. As far as Samsung goes .... after speaking with countless ECR reps, EMAILS, TEXTS, and HOURS AND HOURS OF COMMUNICATION they FINALLY Requested a refund ticket for my device. They sent me a label to send it to the refund department/exchange department. Sent it out same day. Let's see what happens.