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I bought a HP windows 7 about 6 years ago, didn't have problems with it till around the 3rd year. It started freezing up. So I sent it to get fixed, but still had problems with it. So I bought a new HP windows 10. Had problems with it from the get go. I heard sizzling noises, now my key board won't work. I have to use the on screen keyboard to log in and type anything. After reading all the comments I'm fearful of trying to return it. Never again will I buy HP.