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Following a dozen or more phone calls and 2 months of runaround very similar to others posted here, I finally got a "refund approval" and have been waiting over a week for someone to contact me about picking up this television. I fear I will NEVER get this done and that I am out $600. WORD OF ADVISE: NEVER BUY A SAMSUNG PRODUCT. They are cheap for a reason and they do not stand behind their products!