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I am frustrated after reading the way that people have been banned from making returns because they have supposedly returned too many times....even with a receipt. It is also appalling to see the insanely miniscule amounts people have been offered for items returned without a receipt. My mother is suffering extreme weight loss from cancer. I can no longer judge what size she will take so I just sent her pajamas in both small and medium so that she can decide and send back the ill fitting ones. If they ban you for too many returns even with receipts - this system of trying to send her things in another state to try will not work. I guess I will stick to Kohls and Macys. No wonder JCP is about to be done.