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I ordered a new grey jumbo sofa style plush dog bed for my grandpuppy. Sent to my daughters house. When it arrived she sent me a photo! Wrong dog bed!!! No phone for customer service anymore so I sent email. Took 5 days for first response and all the offered was a refund! I want what I ordered period. I've sent numerous emails but response seems computer generated not personal. Running out of the 14 day window please please someone help me. My family and i are huge Groupon people but this is crazy!