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I should have researched more before I bought anything from Samsung Direct.com. I thought I got a deal from our employee provided web portal during Black Friday sale. Ordered a 65 QLED TV and arrived last night 12/5. I took the pain of mounting and setting it up and once I powered it up, screen is all damaged and cracked. Called customer service today, what a joke. I spoke with a Canadian call center but they did not sound Canadian at all. Asking for a US Based center and they said no way to transfer it. Speaking with the agent, getting frustrated by the minute since he told me that I would have to bring the big BOX to a FEDEX location to return. Not everyone has a truck or van.... kidding me. Then he stated that they dont have a replacement program. WHAAATTTTT!!!! This is a joke and comedic operation. Holding my breath now and spoke with a supervisor who escalated this matter, let us see what will happen. Totally FRUSTRATING AND in the age of Amazon and other web retailers, this is a JOKE and FARCE.