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I have been dealing with trying to get my brand new, just bought in Feb. 2017 78" 4K ultra curved screen TV either repaired, exchanged or refunded. Initially I just wanted a repair. I jumped through hoops to be placed on hold for literally (no exaggeration) hours on end just o be either hung up on or transferred. After promised a repair I was told no carrier or repair location was close to my home town. So I opted for exchange I was told of equal or greater value, the lady dared to offer me a 74", I asked her how do you figure going from a 78" to a 74" is of equal value. She stated she finally located the same TV as the current and I would hear from someone within 10 business days. Of course, nothing. So I called waited on hold for hours again dropped and finally got someone who then told me my Tv was not available. SO then the refund process began. The refund was pre approved, KW international is suppose to pick up TV and report to Samsung corp that they have TV in their possession with 48 hours of pick up and my refund would be deposited. I have been dealing with a Donna L. from Exchange and Refund dept. who is now refusing to return my calls or emails. Mind you another 3rd party picked up my TV on Wednesday Nov 29, 2017, by a company called Radiant Logistics who by the way Heather one of the managers there is completely rude and disrespectful not only to me but apparently her employees as the drivers voiced their complaints to me about her. This on going run around has been going on since August 2017. I have emails and documents galore. And yet no refund and now out of a unrepairable, unreplaceable 3700.00 TV that I know no longer have in my possession. I WILL NEVER BUY ANOTHER SAMSUNG product again and I am urging every single person I know to stay away too.