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Omg, seems like everyone has the same difficulty with sears as I do. Faulty range, called within the 30 day period to the Phillipines. So difficult understanding. Said they would call 24-48 hrs...no call. We called for 5 days. They just ask for credit card # and email with every call and make up ridiculous excuses and lies like we will call, or it will be delivered tomorrow, then told us the range you ordered is not available, then your not within the 30 days; which we were when we started this process. Supervisor hung up on us. We just want the new range we ordered and have the faulty one removed. Seems like they will do whatever it takes to keep the customer frustrated. An exchange for a damaged product should not be this difficult. I have read 100's of complaints with customer solutions and delivery all of which are in the Phillipines. No wonder sears is going down the tubes. Look at all the disappointed customers. All of which I am sure will never buy another thing there again...me included. We only wish we didn't use our sears card..the only way now is to look for legal help...what a total disgrace