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I've been on the phone with 7 different people regarding our refund on a damaged package from them. The items were returned on their return label and so far they have only given part of the refund back and then state they will call or email within 72 hours with an answer and never do. This has been going on since the end of September. To make matters worse I swear you can't understand anything they say without asking them to repeat it 3 times. On the 20th of November the man I spoke to said he could see it being transferred to our account and it would definitely be in there on the 22nd. Its not so again I called now I'm told 5 to 7 days but she will call me back. Then I was told part will not be given back which was the sales tax amount. All I can say is now I understand why sears stores are being closed all over the place. Such bull that they give you. Buyers beware! Returns are not handled correctly at all.