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I had a Great Experience on returning a shirt that I bought recently at JCPennys. Even though I didn't have a receipt for the shirt, I was able to exchange it for the same shirt but, in a different size which I was exactly what I wanted to do since I had gotten the wrong size of the shirt. The employee didn't give any problems what so ever, or any attitude about it. At least with me, no problem in being able to return an item at JCPennys. I guess it just matters who the employee is that you get at the time of returning an item at JCPennys.