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I am extremely disappointed by your return policy AND CUSTOMER SERVICE. I bought appliances worth more than $1000 at your Golf Mall Store in the Chicago area. I had to return some connectors (worth about $20) which I was advised to buy with the appliances. I did not use them and went to return them to the store. Not only I was told that I cannot return them (OR GET A SORE CARD) but also received poor customer service. I had to talk to the store manager to resolve the situation, which by the way was very professional. I wonder if Sears can keep customers.