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I have been going through the exact things people have posted about Samsung exchange and refund department. I have been given about 5 different Ticket numbers for this one claim that I put in for. It is always a different story with them and then they end by saying, " Someone with our department will be giving you a call either today or tomorrow." Also, I find it strange that there is no direct phone number to the department, and when I ask for the name of the person I was talking to they always gave their first name but refused to give their last name!! Sounds fishy to me!! I definitely think I will be seeking attorney advise. Good thing I caught on the their tricks early and have now been recording conversations and documenting everything down!!