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I telephoned VM to inform them I was returning the phone I just purchased on 10/26. The phone was received on 11/1 and I telephoned on 11/2. I was told I'd receive a confirmation email within 24 to 48 hours....of course no email. I emailed requesting a return label as I was told one would be mailed to me and then told no label would be returned and the return cost is mine. A bit miffed as the last email said: As I said....blah blah blah and did not include the return address so here I am looking it up. Seems customer service, that used to be excellent, has gone the way of so many companies. I wanted VM to provide the return address so I don't get the old.....you sent it to the wrong address.