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I ordered a wedding band that was too large. I sent it back to the address on the packing slip (CUT OUT THE 'SEND RETURNS TO' ADDRESS) and after 3 weeks the warehouse says it hasn't received it. I have been round and round the customer service agents- none of which speak clear English making it difficult to communicate effectively),and they assure me that they will honor the refund once the item is received even though the 30 days are up as I initiated the return within the time frame and the item was shipped within the time frame. My tracking information simply states the package is out for delivery...for more than 2 weeks. Just starting the process of filing an inquiry with USPS. I am beyond frustrated and irritated.I just want my $200 back.