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I purchased a refurbished HP 15-BA009x 15.6&quot; Laptop AMD <br /> A6-7310,<br /> <br /> The CD drive does not run. When you slide it in the slot, it runs for a second and stops.<br /> <br /> The keys freeze when I am playing games like Candy Crush and other games that are similar to Candy Crush.<br /> <br /> I am very disappointed and am requesting a refund. Thank you very much.<br /> <br /> Sincerely,<br /> <br /> Carolyn B Gaymon