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I'm trying to find out how to return my iPhone. I bought this phone from you over the internet a few days ago. It came badly boxed with no receipt, nothing, no basic instructions. I managed to activate it, but the phone continues to say "no service." I sent an email about this and the person emailed back with instructions I can't follow. Meanwhile, you disconnected my old Virgin Mobile phone so now I have no cell service. And on top of it, I have tried twice to sign up for insurance on this iPhone, yet the website continues to say I have no insurance. So I'm fed up. I want out. But now I am having a horrible time trying to find information or instructions on how to send back this phone and get a refund. Why are you making this so difficult?