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Bought a Samsung washer &a dryer set in March. The end of June the washer quit working. They sent out a tech a week later and the same problem occurred again on the first wash. They said they would have to refund me the money. Have sent in so many pieces of information and when I don't hear anything I wait and assumed the refund was in the mail. When a while goes by (a few weeks) I contact them and they say they need more information. I've been waiting longer for my refund than the machine has worked. The website showed the refund being processed on oct 8, and 14 days later (they said 7-14 days) I called to check the status and was told it was sent out October 13th and there's a few more days, I should get it. Still no refund. Will not buy Samsung ANYTHING AGAIN.