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HP's policies are really not suited for genuine customer help. On buying a product I assume that it works properly and that it does not have an inherent issue with it. <br /> At first instance I tried contacting HP services in Santa Cruz Mumbai. I was asked to pay RS. 750 for installation of a printer which costs 7300. I installed the printer myself. Even then the printer did not end up working. So I called up HP services once again for help. They ask me to call up at some number which I did. I have been contacting HP for a long time and today someone finally came to check the printer. I was told there is some problem with the printer and therefore I could replace or return it. I purchased it on 10th Oct from a store in west bengal. I have been facing this problem with its installation from the very beginning. I did not assume that HP would be providing a defective product to a customer. Now it is impossible for me to go back to West Bengal within the time presribed by them. I guess HP does not understand the difficulties and costs involved in travelling from one place in India to another and that too only to return a product which is defective and is a problem that I have been caused because of their faulty product. After paying in full for a product, you receive a defective product and then you receive a callous attitude from HP. Wow. this is ultimate payback for customers and the most efficient kind of customer service for a company which operates throughout India. I am sorry to say I am hugely disappointed to a level that I will never be going back to HP and would discourage everyone from doing so at every possible level. Just in case HP would like to know the case number I am putting it up here: BLFB-9067. And I would request HP services to not trouble customers by asking them to call numerous persons for the same problem and to develop a better efficient service system for defective products. You could take it as a feedback in case HP believes in feedback of customers