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I bought baby clothes on jcp.com and 1 item was dirty and the other one was polyester instead of cotton like it's says online. I called the number that's on the return page and a very nice lady refunded me the WHOLE order and her supervisor ordered me the stuff that I wanted originally and charged me the same price I paid before. I was very pleased with their service and how they dealed with my situation. Planning to shop more since my baby boy is growing fast ; Thank you!