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We have been going through a refund process with samsung since June...after sending in the receipt, then the invoice, they lost it, then asked for it again...and again, we were then told in September our refund for the washer was approved, given a 4111....TICKET NUMBER AND SENT A Samsung Refund Terms And Conditions form, and requested the decal from the washer be peeled off and attached to the form, this was Oct 6, 2017, emailed and faxed this document to them...two weeks later they called and wanted to find out what happened, they did not get it...they are full of crap, they keep promising a refund and they never issue it...