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I bought a stove and dishwasher in July. They made me buy a new hose for the dishwasher. When the installer left, I had still had the new hose in the package, never used. I tried to return it today only to find out that Sears has a 30 day return policy - no exception. Just lost me as a customer. Closed my Sears Credit card and when it time to buy a new washer/dryer or vacuum, it won't be from Sears. Lost me as a customer over $20.