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I went into a Penneys store in Galesburg, IL to exchange 2 shirts that had been purchased for my granddaughter. She already had the shirts so all I wanted to do was exchange them and it happened to be for more expensive shirts. I was willing to pay the difference. The shirts still had the tags on them but I did not have the receipt. They were new fall shirts,not clearance sale shirts. The tags were marked 18.99 but the sign on the rack said 7.99. That was fine with me. I was purchasing shirts that were 24.99 and priced at 9.99 on the rack. The clerk would only give me .34 cents for one shirt and .29 cents for the other one. I was in total shock! I did not agree to the return and left the store quite angry I was told that this was the policy. I am a very good Penneys customer but I will not be returning to shoo at this store for a very long time. If this is your return policy I will make sure that I tell everyone how I was treated.