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Had a refrigerator I bought at Sears delivered a few weeks ago. After a few days we decided we were not happy with it and started the process of returning this one and get the model up from our original purchase. No one at store where I purchased said refrigerator could help me, gave me a phone number to call. Called the number, couldn't understand hardly any thing she said. Found out later I was calling the Philippines!!!! 2 days later I call back and again had to try and understand what the other person was saying. Called customer support and got the run around from them too. Wanted 15% for "dispensing 15%". I protested this as their site says after 30 days and not happy return it. Customer Service pointed out the little one line statement that showed the "dispensing %, which is a sneaky way of saying "restocking fee", why not just say restocking fee instead of dispensing????? Going back to Sears return policy I found this " A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances." See anything about refrigerators? Sears makes a good claim as a customer friendly store but in reality they throw up road block after road block to keep the customer from getting the type service they claim they give. Never again will I even walk into a Sears store and can't wait till they go belly up.