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I also returned an item to sears. I mailed it to the address on the packaging slip where it said &quot;RETURN ITEM TO&quot;. They have not received the item. After talking to 12 agents at different phone numbers, they refunded the money. HOWEVER they sent an email saying the refund was a mistake and took the money back. So 8 agents later they don't have record of taking the money back even though I have the email!!!! <br /> There has got to be a way to do a lawsuit. So all of us can get our money back!!!!!