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I have been a loyal Nordstrom customer for more than 10 years. I recently found out that their return policies have significantly changed. Now in order to return to the fulfillment center all items need to be brand new and in selling condition. If I try something on and didn't like it didn't fit or isn't the right item why are they asking for it to be with tags on and unworn? There are a couple of people I can name called Sarita J. and another called Matt R. They don't like to process returns and they will send the items back to you. Refrain from shopping online at Nordstrom