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I bought mine in March 2017 from QVC and waited 3 weeks for it to arrive. That should have been my first clue. I bought it as a back up to my 9 year old hp desktop, which works better than my 17 inch hp laptop .It is crashing and freezing too much. Last week I had to do a total recovery.<br /> The company has obviously been sold to a group that cuts corners and doesnt give a damn. My laptop came with 1 year support and after reading all the reviews online, its probably best to cut my losses and buy another brand.