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I decided to become an Avon representative and ordered my kit costing $50.00. I found out soon after I wasn't going to be able to continue to sell the product due to personal conflicts in my family life and the business aspect of the company so I called customer service and they informed me that all I needed to do was refuse the package when it arrived and I would be issued a refund to be sent as soon as they got the kit back and processed it. That was on June 23rd and on the 28th of June I refused the kit and UPS proceeded to take the kit back to the store and returned it to Avon. It was received back at Avon the first week in July and I received an email stating they had gotten it back and would begin processing the refund immediately and in 6to 8 weeks I should have my refund. It is now September 22nd and I still have no refund. Upon calling customer service today I have been informed it has not yet been issued and to give them a few more days to find out what happened to my refund. So please if you are trying to get a refund you need to keep on them and make sure they are processing it. DO NOT wait over two months like I did only to find out they do not know what is happening and why it has not been sent. Am very, very disappointed in this company which I have held in HIGH REGARD for over 65 years. Someone has no idea of what is going on with them. I will no longer buy from them and certainly will never again be a representative with this association. They take their money up front but then do not keep their word when it comes to their side of the arrangements. I give this company a minus 100. Good products but very unreliable customer service and moral standards. It is not a good place to be employeed or buy products from. NOT DEPENDABLE OR REPUTABLE AS THEY WERE 70 YEARS AGO. HAVE GONE DOWN HILL IMMENSELY AND YOU CAN'T TAKE ANYTHING THEY SAY TO HEART. THEY ARE LIARS IN THEIR TERMS AND CONDITIONS AND REFUND POLICY. CAN'T BE TRUSTED.