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I have always loved Lenovo laptops, however their customer service is TERRIBLE. I spoke with a person by phone to order my laptop and told them everything I needed for my business and that I needed a lot of storage space. When it arrived it had the most minimal storage space and I couldn't even add the Adobe Elements 15 I had ordered with it! I called and they told me I'd have to pay for additional storage. I have the guys name and everything and they just said "well he isn't in right now" they should have given me the extra storage I originally asked from free or discounted! The guy tells me to buy it cheaper from Amazon. He says there are all kinds of videos on the Internet and it's easy to install myself, but if I need help I can call their tech support. I specifically ask him if this will void my warranty...he says no. I call back to say I don't know exactly what I am looking for and he sends me an e-mail. I call again to order it. I call tech support when I get it to put it in and they tell me I can't do that myself or it voids the warranty. I tell him what the other guy said and he says sorry it will void it. He tells me I can have a Lenovo authorized person do it for me...but there aren't any in my rural area! Even though I have an onsite service warranty he tells me I can't use it. So I decide to just pay for it myself and to hell with the warranty. Just to discover they sent me the wrong one any way! I did get my refund for it, but this has been a nightmare of bad service and obviously the people don't even know what they are talking about! I ask to speak with a manager or supervisor and they send me to a recording. It has been 2 weeks and no one has called me back! Unfortunately this has ruined my confidence in Lenovo. They should have tried their hardest to make things right with a customer and offer something for all of this mess and I should not lose my warranty for something someone who works for THEM told me to do!!