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Samsung is horrible. Never again will I use their appliances. I bought a brand new washer and dryer set in January 2017. Literally 7 months to the day later, my dryer breaks. I'm not a repair technician but my guess would be it is just a belt. They tell me they will have a technician call me. 5 days later I finally call them to find out what the status is and get told i will be getting a refund. Ummmm okay, you cant call me to tell me this, i have to call you?<br /> <br /> I immediately send a bill of sale like they requested. They give me a $ amount for the refund and I approve it. All of this is within 10 minutes. I then get told they will send me acceptance documents. NEVER did they mention &quot;hey this could take 2 weeks.&quot;<br /> <br /> I have literally called every day twice a day. This is an $800 dryer, and yes, i could go buy a new one. But as soon as i do, they will find some reason not to refund it, so i am doing laundry at a laundry mat.<br /> <br /> I keep getting told different answers. Run around doesnt even describe it. I work in customer service so I try to be nice, because rude customers annoy me. It is soooo hard to stick to this when dealing with them. <br /> <br /> I finally spoke to someone in the executive department, hopefully this will help. I will put an update out if i ever get my money