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Sad to see how far Sears has fallen. I purchased a law mower online and had it delivered. I took it out of the box and the pull chord was tangled and I could not start it. After speaking with three people, I finally found an individual who seemed to know what they were doing. Wrong!<br /> <br /> They sent a return label with the WRONG address. <br /> <br /> UPS notified me that they are sending the item back to me, since the address that Sears provided for the return label was wrong.<br /> <br /> During the time of this fiasco, I am out over $300, had to hire a lawn service to cut my grass, and will probably have to rent a truck to return the lawnmower to Sears myself.<br /> <br /> I cannot, in good conscious, recommend Sears to anyone. <br /> <br /> They have fallen so far from the top of the mountain that they once occupied.