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I've been a Sears customer for quite a long time, but I wasn't aware about their return policy that doesn't let us return merchandise after 30 days of purchase. I bought $150.00 in shirts to my husband in August, but this past Saturday I tried to return two of them that don't fit him. At the same time, I was buying 4 or 5 new clothes to my son. For my surprise, the cashier did not accept the 2 shirts, saying that it was already 32 days since I purchased them. I tried to negotiate with the manager, saying that at least I would like to change them for a different size, but she was irreducible! I felt offended by Sears! Of course, I didn't buy the pants for my son. Now I understand why the company is going bankrupt and it is closing many stores and probably won't be in business any time soon. With this type of customer service, what do they expect from all of us? I am just another good customer that they have just lost. Sears, never more!