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I am also outraged by the denial of returns to JCP w a receipt. I have been a credit card holder there for over 20 years. I have a family of 5 and can not bring everyone with me to try their clothes on in store!! That is even Ridiculously to consider that as an option!! I do have several returns for wrong size or my husband or child doesn't like the item. I also buy my home furnishings @ JCP. I am NO longer a customer of JCP due to this Change in denying returns w a receipt! So way to go JCP u just lost a loyal Platinum Card Member to your ridiculous policy!!